Important notice: According to children's sleepwear regulations in Canada, our Toddler Hooded Kimono robes are longer than the length requirements and are considered a flammability hazard to children (please note- they were designed for absorbing water as towels, not for sleeping in). If you have a Toddler Hooded Kimono, please return it to the store it was purchased from. If you have any questions, please contact me at sharon@bamboobino.com. I apologize for any inconvenience this may have caused.

Shipping Policy - Orders are processed within 48 hours after payment has been received. We normally ship via Canada Post within 1-3 business days after receiving your order. For international orders, please email us your address and we will send you a shipping quote.

Shipping costs within Canada and the US are as follows:

Return policy - We believe our products are of the highest quality. If you are not satisfied with your purchase, simply return the item in its original, unused condition, with original packaging and tags, within 14 days for an exchange or refund. Customer is responsible for cost of shipping for returned goods.

Refund policy - Once we receive your return, we will credit the appropriate account within 10-14 days. We will also notify you by email when the refund is complete.

Privacy policy - We are committed to respecting your privacy. Any information collected when receiving orders are not shared or sold to any outside parties for any reason.

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